We ship all order using economy register airmail service with tracking number and without insurance. For expedited shipping, please send us email first so we can arrange the fastest shipping as well as adjust the shipping charge.
Shipping using standard registered airmail service from Bali - Indonesia generally takes 10 to 21 business days. But in some case, it may takes longer. If in 3 weeks the package did not arrive, please call/ contact your local Post Office and provide them with your tracking number to get details of your order status. Sometimes, they may attempt to deliver the package but due to no authorized recipient available, they will keep the package at nearest post office at your area andrequire you to pick up the package to the Post Office or you may re-arrange delivery schedule.
ONLINE TRACKING :
- By default we trace using POS Indonesia at www.posindonesia.co.id (non english)
- Alternatively, you can trace it using 17track at www.17track.net
- You may also use your main carrier service provider at your country, for example:
- USA : www.usps.com
- UK : www.royalmail.com
- Australia : www.auspost.com.au
- Sweden : www.posten.se
- France : www.laposte.fr
- Germany : www.deutschepost.de
In case you fail to pick up the package and the parcel was returned to us, shipping cost to resend the package will be covered by you (the buyer). I will not honor to issue any refund for this kind of case. We will keep your package for 2 months after we receive the returned package and if you fail to send the shipping cost to us to resend back the package to you, I will consider you giving up on your package and no refund will be issued.